AdminTHE ICONIC (Product Manager, The Iconic)

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  1. 1 vote

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    1 comment  ·  Product suggestions for THE ICONIC  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminTHE ICONIC (Product Manager, The Iconic) commented  · 

    Hi Wade,

    Thanks for reaching out. We're really sorry to hear that we haven't resolved your enquiry in an efficient manner.

    Are you able to send through your order number so I can look into this further? I would like to reach a resolution for you as soon as possible.

    - THE ICONIC Customer Service Team

  2. 3 votes

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    1 comment  ·  Product suggestions for THE ICONIC  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminTHE ICONIC (Product Manager, The Iconic) commented  · 

    Hi there,

    Thanks for your feedback around paper packaging. More sustainable packaging is something we are currently working on and expect to start trialing this year.

    THE ICONIC Product team

  3. 382 votes

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    started  ·  15 comments  ·  Product suggestions for THE ICONIC  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminTHE ICONIC (Product Manager, The Iconic) commented  · 

    Hi,

    We're really pleased to let you know that you can now shop what the model is wearing with our new 'wear it with' recommendations on the product page.

    'Wear it with' surfaces the items the model is wearing, or similar ones. It also suggests other items to create the look, like jewellery, sunglasses, or a bag.

    While not all our products have it just yet (we're working on it), on many of our womens and mens apparel products we now suggest what to 'wear it with', helping you create outfit combinations.

    Here are some examples:

    https://www.theiconic.com.au/horn-crop-trousers-789824.html
    https://www.theiconic.com.au/sonic-jeans-662294.html
    https://www.theiconic.com.au/iconic-exclusive-nirosh-midi-skirt-750672.html
    https://www.theiconic.com.au/check-pleated-mini-skirt-787271.html

    We hope you like it, please let us know your feedback here or email the product team at pm@theiconic.com.au

    Regards,
    Peter - THE ICONIC Product team

  4. 2,462 votes

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    started  ·  14 comments  ·  Product suggestions for THE ICONIC  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminTHE ICONIC (Product Manager, The Iconic) commented  · 

    Hi,

    We're really pleased to let you know that you can now shop what the model is wearing with our new 'wear it with' recommendations on the product page.

    'Wear it with' surfaces the items the model is wearing, or similar ones. It also suggests other items to create the look, like jewellery, sunglasses, or a bag.

    While not all our products have it just yet (we're working on it), on many of our womens and mens apparel products we now suggest what to 'wear it with', helping you create outfit combinations.

    Here are some examples:

    https://www.theiconic.com.au/horn-crop-trousers-789824.html
    https://www.theiconic.com.au/sonic-jeans-662294.html
    https://www.theiconic.com.au/iconic-exclusive-nirosh-midi-skirt-750672.html
    https://www.theiconic.com.au/check-pleated-mini-skirt-787271.html

    We hope you like it, please let us know your feedback here or email the product team at pm@theiconic.com.au

    Regards,
    Peter - THE ICONIC Product team

  5. 205 votes

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    6 comments  ·  Product suggestions for THE ICONIC  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminTHE ICONIC (Product Manager, The Iconic) commented  · 

    Thank you so much for your feedback Jos!

    We are making changes to the shooting process to avoid models blocking products with hands if it’s trousers or jeans. In addition, we are aiming to shoot a varied mix of products in chairs including dresses and skirts to support your needs.

  6. 36 votes

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    started  ·  3 comments  ·  Product suggestions for THE ICONIC  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminTHE ICONIC (Product Manager, The Iconic) commented  · 

    Hi there,

    We want to cater to all shapes and sizes and have recently began expanding our petite-sized clothing. You can find Misguided and Topshop Petite range already live on our website:

    https://www.theiconic.com.au/missguided-petite/
    https://www.theiconic.com.au/topshop-petite/

    There’s more to come as well and more shorter jeans.

    - THE ICONIC Product team

  7. 25 votes

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    planned  ·  2 comments  ·  Product suggestions for THE ICONIC  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminTHE ICONIC (Product Manager, The Iconic) commented  · 

    Hi there,

    We're going to have kids and baby clothing, shoes and accessories in the next few weeks, stay tuned :)

    - THE ICONIC Product team

  8. 1,937 votes

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    11 comments  ·  Product suggestions for THE ICONIC  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminTHE ICONIC (Product Manager, The Iconic) commented  · 

    Thanks for your comment! Our packaging is actually already recyclable although you would need to drop it off at one of these locations http://www.redcycle.net.au/where-to-redcycle/

    That said we are working right now on the future state of our packaging and sustainability is front of mind. We are just at the beginning of our journey but you can find out more here as it develops https://www.theiconic.com.au/edition/social-and-environmental-responsibility-insider/

  9. 118 votes

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    under review  ·  1 comment  ·  Product suggestions for THE ICONIC  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminTHE ICONIC (Product Manager, The Iconic) commented  · 

    Hi there,

    Thanks for bringing to our attention some of the rude comments which we've now cleared.

    Also it's a good point around receiving duplicate ideas for suggestions already captured. We encourage customers to find and upvote ideas that are already existing, but we can also do more to merge ideas and make it easier for customers to share ideas.

    Thanks for taking the time to provide your feedback! We read every single idea posted here, your feedback is super important to make THE ICONIC even better.

    - THE ICONIC Product team

  10. 1 vote

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    1 comment  ·  Product suggestions for THE ICONIC  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminTHE ICONIC (Product Manager, The Iconic) commented  · 

    Hi there,

    We do stock Reebok - you can access their products here https://www.theiconic.com.au/reebok/.

  11. 4 votes

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    1 comment  ·  Product suggestions for THE ICONIC  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminTHE ICONIC (Product Manager, The Iconic) commented  · 

    Thank you for your suggestion

  12. 15 votes

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    1 comment  ·  Product suggestions for THE ICONIC  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminTHE ICONIC (Product Manager, The Iconic) commented  · 

    Hi there,

    Thank you for your feedback.

    We will be launching KIDS in the near future. Stay tuned!

  13. 7 votes

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    1 comment  ·  Product suggestions for THE ICONIC  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminTHE ICONIC (Product Manager, The Iconic) commented  · 

    Hi there,
    Thanks for your feedback.

    We now have Make-up on site under BEAUTY
    We will be launching KIDS in the near future. Stay tuned!

  14. 40 votes

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    2 comments  ·  Product suggestions for THE ICONIC  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminTHE ICONIC (Product Manager, The Iconic) commented  · 

    Hi there
    Thanks for your feedback!
    We will be launching KIDS in the near future.
    Stay tuned.

  15. 14 votes

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    1 comment  ·  Product suggestions for THE ICONIC  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminTHE ICONIC (Product Manager, The Iconic) commented  · 

    Hi there,
    We no longer stock items made using angora fur. Can you please send through any such items that you find on THE ICONIC? We will remove them.

  16. 5 votes

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    2 comments  ·  Product suggestions for THE ICONIC  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminTHE ICONIC (Product Manager, The Iconic) commented  · 

    We’re so sorry to hear about your delivery experience. It certainly does not reflect the standard we uphold ourselves to. If you haven’t already, please reach out to Customer Service team to investigate this for you as we would love the opportunity to turn this around for you.

    Our contact details are available here: http://www.theiconic.com.au/contact#contact-page

  17. 9 votes

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    13 comments  ·  Product suggestions for THE ICONIC  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminTHE ICONIC (Product Manager, The Iconic) commented  · 

    Thank you for your feedback and apologies you had difficulty unsubscribing from our emails. We have checked your account and removed you from all email subscriptions and will investigate why it didn't work for you. If you have any further problems please get in touch with our customer service team.

  18. 1 vote

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    1 comment  ·  Product suggestions for THE ICONIC  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminTHE ICONIC (Product Manager, The Iconic) commented  · 

    We're sorry to hear you've had an un-satisfactory experience with our Customer Service team. I've passed this feedback on to a Manager to review. Thanks for letting us know.

  19. 1 vote

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    1 comment  ·  Product suggestions for THE ICONIC  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminTHE ICONIC (Product Manager, The Iconic) commented  · 

    Thanks for your feedback. We offer heart rate monitors and fitness trackers from brands such as Fitbit, Misfit and Michael Kors. Check out our tech accessories here: http://www.theiconic.com.au/accessories-tech-accessories/

  20. 2 votes

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    1 comment  ·  Product suggestions for THE ICONIC  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminTHE ICONIC (Product Manager, The Iconic) commented  · 

    I can see our Customer Service team have been in contact with you and resolved the issue. Thank you for raising your concerns.

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