Just get back to my query so I know where my package is
So the idea is when a query is received from a customer, rather than have them chase you 4 times for a reply... connect with them and assist so they receive the item they order within a reasonable timeframe.
Thanks for reaching out. We're really sorry to hear that we haven't resolved your enquiry in an efficient manner.
Are you able to send through your order number so I can look into this further? I would like to reach a resolution for you as soon as possible.
- THE ICONIC Customer Service Team