Just get back to my query so I know where my package is
So the idea is when a query is received from a customer, rather than have them chase you 4 times for a reply... connect with them and assist so they receive the item they order within a reasonable timeframe.
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Hi Wade,
Thanks for reaching out. We're really sorry to hear that we haven't resolved your enquiry in an efficient manner.
Are you able to send through your order number so I can look into this further? I would like to reach a resolution for you as soon as possible.
- THE ICONIC Customer Service Team