67 results found

1. Be quicker about finding out who used my email address to create an account.

   I have received welcome emails and tracking details for an order and account in someone else's name.
   I don't even live in Australia.
   The Iconic are very slow in responding.
   If I was a customer, I would be concerned at their lack of concern, and I would worry about the security of my details.

   5 votes

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   completed  ·  1 comment  ·  Delete…  ·  Admin →

2. START A VIP LOYALTY REWARDS PROGRAM

   I find i tend to shop places like Lorna Jane,Guess,Nike etc via there online sites as i love the rewards i receive & i love shopping with you guys but if yous added a Rewards system i would definitly shop more threw The Iconic than what i already do,which is quite abit 😎 1 of my fav places to shop,Rewards would just add to the fun

   16,864 votes

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   347 comments  ·  Delete…  ·  Admin →
   completed  ·  AdminMelissa (Product Lead, The Iconic) responded

   We’re excited to share that THE ICONIC Front Row has launched!

   
   

   Your front row seat to more!

   
   

   How Front Row works:

   • Collect ICONS: Earn ICONS with every eligible purchase at THE ICONIC.
   • Unlock Rewards: For every 1,000 ICONS you earn, you receive a $10 Front Row Reward.
   • Earn Faster: Complete Access Extra Offers to collect more ICONS and reach Rewards faster. From time to time, we may even surprise you with a Bonus Reward for instant redemption.
   • Level Up: Collect ICONS during your Membership Year to reach 4 Status Levels, each unlocking extra benefits.

   
   

   Status Levels + extra benefits

   In addition to earning ICONS and unlocking $10 Front Row Rewards, Front Row includes multiple Status Levels. Each level unlocks additional benefits, such as:

   • Higher ICONS earn rates
   • Birthday Rewards
   • Anniversary Rewards
   • Other exclusive offers

   Your Status Level will be based on the ICONS you collect throughout your Membership Year.

   
   

   Who can join + how to join

   If you call Australia or New Zealand home and are over the age of 18, you’re invited to join THE ICONIC Front Row.

   You can join for free by creating an account and shopping at THE ICONIC. Membership is automatic for eligible customers; there’s no separate sign-up process required.

   
   

   
   

   We built Front Row because you asked for it - and we’d love your continued feedback: which benefits matter most to you, and what would you like to see next?

   
   

   We’re excited to share that THE ICONIC Front Row has launched!

   
   

   Your front row seat to more!

   
   

   How Front Row works:

   • Collect ICONS: Earn ICONS with every eligible purchase at THE ICONIC.
   • Unlock Rewards: For every 1,000 ICONS you earn, you receive a $10 Front Row Reward.
   • Earn Faster: Complete Access Extra Offers to collect more ICONS and reach Rewards faster. From time to time, we may even surprise you with a Bonus Reward for instant redemption.
   • Level Up: Collect ICONS during your Membership Year to reach 4 Status Levels, each unlocking extra benefits.

   
   

   Status Levels + extra benefits

   In addition to earning ICONS and unlocking $10 Front Row Rewards, Front Row includes multiple Status Levels. Each level unlocks additional benefits, such as:

   • Higher ICONS earn rates
   • Birthday Rewards
   • Anniversary Rewards
   • Other exclusive offers

   Your Status Level will be based on the… more

3. Reviews

   Reading reviews from people who have already purchased the product, encouraging comments on sizing and fit. It really helps!

   607 votes

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   completed  ·  15 comments  ·  Delete…  ·  Admin →

4. Provide Afterpay for NZ Customers

   It's ridiculous that Afterpay isn't available for NZ Customers, especially when it's already available to AU customers. Afterpay is already widely available for many clothing retailers in NZ, so it seems extremely short-sighted that the service isn't available in NZ.
   
   It also looks like many people have commented before (over a long time period), so one can only assume that The Iconic doesn't really listen to customers.

   15 votes

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   0 comments  ·  Delete…  ·  Admin →
   completed  ·  AdminTHE ICONIC (Product Manager, The Iconic) responded

   Hey NZ!

   The wait is over – yep, you can now checkout and pay later with Afterpay. adds to bag immediately

   Happy shopping! Love, THE ICONIC.

5. afterpay nz

   PUT AFTERPAY OR LAYBUY on your website for NZ CUSTOMERS

   17 votes

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   1 comment  ·  Delete…  ·  Admin →
   completed  ·  AdminTHE ICONIC (Product Manager, The Iconic) responded

   Hey NZ!

   The wait is over – yep, you can now checkout and pay later with Afterpay. adds to bag immediately

   Happy shopping! Love, THE ICONIC.

6. Review

   It's important to have the reviews.. some products are not always described correctly

   4 votes

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   completed  ·  0 comments  ·  Delete…  ·  Admin →

7. After pay for New Zealand customers
   2 votes

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   0 comments  ·  Delete…  ·  Admin →
   completed  ·  AdminTHE ICONIC (Product Manager, The Iconic) responded

   Hey NZ!

   The wait is over – yep, you can now checkout and pay later with Afterpay. adds to bag immediately

   Happy shopping! Love, THE ICONIC.

8. Birthday vouchers

   Give you a voucher for your birthday

   1,041 votes

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   19 comments  ·  Delete…  ·  Admin →
   completed  ·  AdminTHE ICONIC (Product Manager, The Iconic) responded

   Hi,

   Happy to let you know we have birthday vouchers :)

   When you sign up to THE ICONIC we grab your birthday details, then we’ll send you a discount voucher when it’s your bday!

   You’ll get 20% off whatever you spend to pamper yourself, or someone else.

   - THE ICONIC Product team

9. We NEED Afterpay for NZ!!!!!!

   Afterpay for NZ

   4 votes

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   0 comments  ·  Delete…  ·  Admin →
   completed  ·  AdminTHE ICONIC (Product Manager, The Iconic) responded

   Hey NZ!

   The wait is over – yep, you can now checkout and pay later with Afterpay. adds to bag immediately

   Happy shopping! Love, THE ICONIC.

10. Either implement afterpay for New Zealand or remove it from being advertised

    Either implement afterpay for New Zealand or remove it from being advertised. If it’s in the pipelines tell us when or remove it, it’s misleading.

    4 votes

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    0 comments  ·  Delete…  ·  Admin →
    completed  ·  AdminTHE ICONIC (Product Manager, The Iconic) responded

    Hey NZ!

    The wait is over – yep, you can now checkout and pay later with Afterpay. adds to bag immediately

    Happy shopping! Love, THE ICONIC.

11. BE AVAILABLE FOR AFTERPAY NZ

    All your NZ customers will be happy if you have afterpay available for NZ customers. 💕

    8 votes

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    0 comments  ·  Delete…  ·  Admin →
    completed  ·  AdminTHE ICONIC (Product Manager, The Iconic) responded

    Hey NZ!

    The wait is over – yep, you can now checkout and pay later with Afterpay. adds to bag immediately

    Happy shopping! Love, THE ICONIC.

12. Have Afterpay etc for NZ customers
    3 votes

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    0 comments  ·  Delete…  ·  Admin →
    completed  ·  AdminTHE ICONIC (Product Manager, The Iconic) responded

    Hey NZ!

    The wait is over – yep, you can now checkout and pay later with Afterpay. adds to bag immediately

    Happy shopping! Love, THE ICONIC.

13. Afterpay or Laybuy option for NZ customers

    Would make sense to align with competitors and make it easier for customers to shop!

    3 votes

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    0 comments  ·  Delete…  ·  Admin →
    completed  ·  AdminTHE ICONIC (Product Manager, The Iconic) responded

    Hey NZ!

    The wait is over – yep, you can now checkout and pay later with Afterpay. adds to bag immediately

    Happy shopping! Love, THE ICONIC.

14. NZ afterpay pleasssseee...
    1 vote

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    0 comments  ·  Delete…  ·  Admin →
    completed  ·  AdminTHE ICONIC (Product Manager, The Iconic) responded

    Hey NZ!

    The wait is over – yep, you can now checkout and pay later with Afterpay. adds to bag immediately

    Happy shopping! Love, THE ICONIC.

15. Afterpay NZ!!!!!!!!!!!!!
    11 votes

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    0 comments  ·  Delete…  ·  Admin →
    completed  ·  AdminTHE ICONIC (Product Manager, The Iconic) responded

    Hey NZ!

    The wait is over – yep, you can now checkout and pay later with Afterpay. adds to bag immediately

    Happy shopping! Love, THE ICONIC.

16. Have Afterpay for NZ

    Your sales would increase dramatically if us Kiwis who have Afterpay accounts could use this at your site please. I’m not bothered at the exchange rate.

    17 votes

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    0 comments  ·  Delete…  ·  Admin →
    completed  ·  AdminTHE ICONIC (Product Manager, The Iconic) responded

    Hey NZ!

    The wait is over – yep, you can now checkout and pay later with Afterpay. adds to bag immediately

    Happy shopping! Love, THE ICONIC.

17. Have NZ AFTERPAY available please

    If Afterpay was available in New Zealand too, I would order more stuff frequently eg. monthly instead of quarterly.

    29 votes

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    completed  ·  1 comment  ·  Delete…  ·  Admin →

18. Have payment options available for NewZealand customers like Afterpay or Laybuy.com. These options make shopping so much affordable.
    6 votes

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    0 comments  ·  Delete…  ·  Admin →
    completed  ·  AdminTHE ICONIC (Product Manager, The Iconic) responded

    Hey NZ!

    The wait is over – yep, you can now checkout and pay later with Afterpay. adds to bag immediately

    Happy shopping! Love, THE ICONIC.

19. Laybuy payments platform for The Iconic NZ!

    New Zealand's biggest buy now, pay later service! 6 weekly interest free payments. Let's make this happen!

    1,048 votes

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    77 comments  ·  Delete…  ·  Admin →
    completed  ·  AdminTHE ICONIC (Product Manager, The Iconic) responded

    Hey NZ!

    The wait is over – yep, you can now checkout and pay later with Afterpay. adds to bag immediately

    Happy shopping! Love, THE ICONIC.

20. A button to "notify me" when sizes restock
    718 votes

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    8 comments  ·  Delete…  ·  Admin →
    completed  ·  AdminTHE ICONIC (Product Manager, The Iconic) responded

    Hi,

    We have added a feature called ‘notify me’, so when a size you want is out of stock just tap it and we’ll send you an email when it’s available.

    Thanks for the feedback you provided! We’re always trying to make our customers smile.

    - THE ICONIC Product team