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Nadia Attard

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  1. Print the return label on the paper/card that is always included in the packaging with tick boxes for selecting which item to refund/credit.

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    29 comments  ·  Product suggestions for THE ICONIC  ·  Admin →
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    under review  ·  AdminTHE ICONIC (Product Manager, The Iconic) responded

    Hi there,

    Thanks for your feedback about printing the return label and including it in the package. This is something we’re testing to make our customers life a bit easier. We’ll let you know when we have more to share.

    Thanks again for your feedback it’s super valuable to us.

    - THE ICONIC Product team

    Nadia Attard supported this idea  · 
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    Nadia Attard commented  · 

    I received a faulty dress and you DO NOT have access to return lable or even your live chat has no access to send a message . No window that says "Send" . where is your communication here with customers that get stuck with the faulty dress that you need to receive back not before a month. Is this a tricky way of getting rid of fault items ? avoiding to ring me even after I sent you my telephone No. NEVER EVER again anything from Iconic.

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