And to avoid useless review, set up a questinnaire where customer will answer about :
- the size they bought
- what size they usually wear
- quality of the fabric
- did they return the item and why.

Allow customers to review items that they have bought so people know how it fit and the materials, etc.

That was my main feedback as well, I love this with the Birdsnest website

Either have reviews by purchasers of various items; or offer the option to see what people of the same age/height/weight have chosen for sizing, given that sizes can change from brand to brand (particularly with international brands).

Makes its so much easier if a photo of the buyer making a review with photo. Glamcorner does this.

I would love to have been saved the hassle of buying a sale item that can't be returned in the correct size given that the Case Ankle Boots I just bought are way too tight in my usual size....customers need to know this stuff

Agree! Sometimes an item doesn’t qualify for returns, which makes me think this is because it’s returned so much. Would be interesting to know why / if it applies to me.

Yes this is a fantastic idea. I take reviews as a great guide to whether I purchase an item or not

Showing people’s reviews of a product, it will help so much with what size to order etc

Anonymous (Forever New)
Just telephone the Operators at The Iconic and your issue will be dealt with straight away. When dealing with something online there will always be a delay. I have a number of items from Forever New and each one fit perfectly, never had a problem. Have always had excellent interactions with The Iconic so can't understand what's happening with your case. In most cases, The Iconic is the only company I purchase from and had excellent service.Not only have I saved thousands of dollars, I get the chance to shop high end brands that aren't available in my Regional Area. Just because you have had a bad experience with a company, it is not very nice to tell others never to shop with them. I happen to love my shopping experiences with The Iconic and would hate to not have had the chance to try them. Hope your issue is resolved soon, Good luck.

I am part of a review system on another site but they changed it so that you can only review the product but not assist anyone else who may have a question or want to know more. It was great prior to being changed as customers had the chance to communicate and give their experiences with the products. This freed up the phone lines and the operators didn't know anything about the products anyway. It's better that those who wear/use the items comment on them.

I recently made an online order and am totally dissatisfied. After numerous emails (which I did not get a response to) I called Forever New and asked them where my order was. I was told that they would find out and get back to me. I asked if that would be the same day and they reassured me it would be and apologised for not responding to emails. Three days later I am still waiting for the phone call and also for my purchase. I definitely won't be buying from them ever again.

If you order from their other online ICONIC, you will need to order at least 4 sizes bigger than what you would normally order (and then it still may be too small). I ordered something in XL thinking yep, size 12 that should cover it. The items were so small that my 15 year old niece who buys a size 14-16 in the kids sizes or size 6-8 in womens, was not able to wear it as it was too small for her.
Don't waste your money ordering from ICONIC or Forever New.

reading reviews often informs my decisions to purchase if I'm undecided and comments help with sizing and the fit of items

So important to decide between sizes, particularly when you don't fit the "standard" model shape.

One of the main sources I use to decide between sizes, a lot of people have different portioned bodies so I rely on people like myself to give reviews on items they have purchased

Would be helpful for choosing sizes and for quality of product

This is really helpful when trying to decide between two sizes

Glam Corner is the best for reviews - i have always been confident in borrowing!
love idea of sharing feedback on a product/ adding pics.

Star rating viewable underneath price so you can see as you scroll through stock. Customers can give 1-5 stars based on Size, Fit, Quality etc and maybe a short section to describe further details. This would help users who are unfamiliar with a brand/their fit etc
Based on this star rating system-it might also help recommend styles we like based on our 'likes'? Kind of like Netflix!

Great idea!
Also
- potentially a way to share a photo
- indication of the reviewer's measurements