A chatbot to answer simple queries that is available 247 and uses WhatsApp, google message or apple messages, Plus an integrated virtual assistant to be able to put in specific search criteria, check stock levels and not have to use the clunky, vague search you currently have. I work in CX and AI and you guys could do a lot to improve and it doesn't cost as much as you think. A good virtual assistant is like an extra team member and the concurrency is higher, CX goes up, ease of use goes up and less chats to have to be handled by agents.